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The Public Interest Advocacy Centre is a national not-for-profit corporation and a federally registered charity that protects consumer interest in regulated industries such as telecommunications, energy, financial services, privacy and transportation.

We help you save money on your bills, get treated fairly by service providers and ensure important services are affordable and accessible for all Canadians.

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Executive Director John Lawford (and guests) discuss the latest consumer protection stories.

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Latest News

PIAC Comments on ISED’s Proposed Telecommunications Policy Direction 2022

OTTAWA – 19 July 2022 – The Public Interest Advocacy Centre (PIAC) today filed comments with Innovation, Science and Economic Development Canada (ISED) questioning the strength of the government’s commitment to telecommunications policy improvements for consumers in the form of the Department’s proposed “Order Issuing a Direction to the CRTC on a Renewed Approach to […]

lls for Inquiry into Rogers outage; Notice of Consultation for all internet and wireless providers

8 July 2022 – The Public Interest Advocacy Centre today filed a letter with the Canadian Radio-television and Telecommunications Commission. It reads in part: “The Public Interest Advocacy Centre (PIAC) hereby requests that the Commission immediately open an Inquiry under s. 48 of the Telecommunications Act into the widely reported nationwide outage[1] of Rogers Communications […]

CBC Licence Renewal Decision Disregards Public Interest

OTTAWA, June 22, 2022 – The Public Interest Advocacy Centre (PIAC) today expressed shock and dismay at a CRTC decision to approve the terms of renewal for the broadcasting licences of the Canadian Broadcasting Corporation (CBC) / Radio-Canada (RC) including its linear TV and radio services in both English and French, due to the CRTC’s […]